VIPwear Return & Exchange Policy

We want you to be happy with your VIPwear purchase. If you need to return or exchange an eligible item, please contact us within 30 days of delivery.

Returns & Exchanges

VIPwear accepts returns and exchanges on unopened, unused, unworn, and unwashed merchandise within 30 days of delivery.

To be eligible for a return or exchange:

• Merchandise must be in its original condition and original packaging.

• Items must not have been worn, washed, used, altered, or damaged.

• All original tags, labels, and packaging must be included.

• You must contact VIPwear before sending an item back so we can provide return instructions.

Return Shipping

Customers are responsible for all return and exchange shipping costs, including choosing and arranging the shipping method.

All returned packages must be sent using a trackable shipping service. Please retain your tracking number until your return has been processed.

VIPwear is not responsible for returned packages that are lost, delayed, damaged, or not received.Returns sent without tracking may not be eligible for a refund if delivery to VIPwear cannot be confirmed.

Original shipping charges are non-refundable, unless the item received was incorrect or defective due to an error by VIPwear.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original method of payment. Please allow additional processing time for your bank, credit card company, Etsy, or payment provider to post the refund.

Shipping costs are not included in the refund.

Exchanges

If you would like to exchange an eligible item for another size, colour, or product, please contact us within30 days of delivery.

Customers are responsible for:

• Shipping the original item back to VIPwear.

• Using a trackable shipping method.

• Any applicable shipping charges to send the replacement item.

Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

• Custom or personalized products

• Special-order merchandise

• Items that have been worn, washed, used, or altered

• Items returned without their original packaging or tags

• Items returned more than 30 days after delivery

• Clearance or final-sale merchandise, when identified as final sale

For hygiene reasons, certain personal-use items may also be considered final sale once their packaging has been opened.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact VIPwear as soon as possible and provide photos of the item and packaging.

If the issue was caused by VIPwear, we will work with you to arrange an appropriate replacement, exchange, or refund.

Please Contact Us Before Returning an Item

Do not send merchandise back without contacting VIPwear first. We will provide the appropriate return instructions and return address.

By purchasing from VIPwear, you agree to the return and exchange conditions outlined above.

VIPwear – Be Seen. Be Confident.